Settings
Overview
Section titled “Overview”The Settings page lets you configure your Wylto account, team preferences, and feature toggles.
General Settings
Section titled “General Settings”Configure your account-level settings:
- App name — Your Wylto app display name
- Timezone — Set your business timezone for scheduling and reports
- Language — Default language for the platform interface
- Business hours — Define your working hours for auto-responses and bot behavior
Toggle specific features on or off:
- AI Agents — Enable/disable AI agent functionality
- Workflows — Enable/disable workflow automation
- Bot Builder — Enable/disable chatbot builder
- Broadcasts — Enable/disable broadcast messaging
- Events — Enable/disable event tracking
Disabling a feature hides it from the sidebar and stops any active processes related to that feature.
Configure how contacts are uniquely identified:
- Phone number (default) — Contacts are identified by their WhatsApp phone number
- Email — Use email as the primary identifier
- Custom field — Use any custom attribute as the unique identifier
Personal Settings
Section titled “Personal Settings”Configure your individual user preferences:
- Profile — Update your name, avatar, and contact details
- Password — Change your account password
- Language — Set your preferred interface language (overrides app-level setting)
Notification Settings
Section titled “Notification Settings”Control how and when you receive notifications:
- Desktop notifications — Browser push notifications for new messages and events
- Email notifications — Email alerts for important events
- Sound — Enable/disable notification sounds
- Notification schedule — Only receive notifications during specific hours
Notification Types
Section titled “Notification Types”| Notification | Description |
|---|---|
| New message | When a customer sends a new message |
| Chat assigned | When a chat is assigned to you |
| Task due | When a task you created or are assigned to is due |
| Broadcast complete | When a broadcast you sent finishes |
| New lead | When a new contact is created from an integration |
Export
Section titled “Export”Export your data from Wylto:
- Contacts — Export all contacts as a CSV file
- Conversations — Export chat history
- Reports — Export analytics data
Team Management
Section titled “Team Management”Manage your team members and their access:
- Invite members — Add team members by email
- Roles — Assign roles (Admin, Agent, Viewer) with different permission levels
- Remove members — Deactivate team member accounts