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Wylto Docs

Integrations

Overview

Section titled “Overview”

Wylto integrates with external platforms to automatically sync contacts, capture leads, and trigger actions. Available integration types include Contact Integrations, Event Integrations, Webhook Integrations, and Facebook Lead Flow.

Contact Integrations

Section titled “Contact Integrations”

Contact integrations sync customer data between Wylto and your existing tools (CRMs, databases, spreadsheets).

  • Incoming — Automatically create contacts in Wylto when a new lead is added in your CRM
  • Outgoing — Push Wylto contact data to your CRM when a new contact is created or updated

Webhook Integrations

Section titled “Webhook Integrations”

Webhooks let you connect Wylto with any external system using HTTP requests.

Incoming Webhooks

Section titled “Incoming Webhooks”

Receive data from external systems to create contacts, trigger workflows, or update records in Wylto.

  1. Go to Integrations → Webhooks

    Section titled “Go to Integrations → Webhooks”
    Navigate to Integrations → Webhooks from the sidebar.

  2. Create an incoming webhook

    Section titled “Create an incoming webhook”
    Click Create Webhook and select Incoming.

  3. Copy the webhook URL

    Section titled “Copy the webhook URL”
    Wylto generates a unique URL. Configure your external system to send POST requests to this URL.

  4. Map fields

    Section titled “Map fields”
    Define how incoming data maps to Wylto contact fields.

Outgoing Webhooks

Section titled “Outgoing Webhooks”

Send data from Wylto to external systems when specific events occur.

  • Trigger events — New contact, message received, chat assigned, tag added, etc.
  • Payload — Customize what data is sent in the webhook body
  • Headers — Add custom headers for authentication

Facebook Lead Flow

Section titled “Facebook Lead Flow”

Connect your Facebook Lead Ads to Wylto so new leads are automatically captured and engaged on WhatsApp.

Setting Up Facebook Lead Integration

Section titled “Setting Up Facebook Lead Integration”

  1. Go to Integrations → Facebook

    Section titled “Go to Integrations → Facebook”
    Navigate to Integrations → Facebook from the sidebar.

  2. Connect your Facebook account

    Section titled “Connect your Facebook account”
    Click Connect Facebook and authorize Wylto to access your Facebook pages and lead ads.

  3. Select a page

    Section titled “Select a page”
    Choose the Facebook page running your lead ads.

  4. Map lead form fields

    Section titled “Map lead form fields”
    Map the fields from your Facebook lead form to Wylto contact attributes.

  5. Configure auto-response

    Section titled “Configure auto-response”
    Set up an automatic WhatsApp message to send when a new lead comes in (e.g., a welcome message or a request to book a demo).

  6. Activate

    Section titled “Activate”
    Toggle the integration to Active. New leads will now flow directly into Wylto.

Lead Flow Workflow

Section titled “Lead Flow Workflow”

Once a Facebook lead is captured in Wylto:

  1. Contact is created with the lead form data (name, phone, email, etc.)
  2. Auto-response is sent via WhatsApp within seconds
  3. Workflow triggers — If configured, a nurturing workflow starts automatically
  4. Team notification — Your team is notified of the new lead

Event Integrations

Section titled “Event Integrations”

Event integrations let you track and respond to specific events from external systems:

  • Custom events from your app or website
  • Purchase events from e-commerce platforms
  • Appointment events from booking systems

Events can trigger workflows, update contact attributes, or send notifications.

API Access

Section titled “API Access”

For custom integrations, use the Wylto API to:

  • Create and manage contacts programmatically
  • Send messages via API
  • Trigger workflows
  • Retrieve conversation data

Contact support for API endpoint details and authentication credentials.