Free tool

WhatsApp message library for businesses

Ready messages for welcomes, orders, COD, abandoned carts, reviews, payments, appointments and festive offers. Search, copy and send.

Fills in {{business}} in every message.

On the WhatsApp Business app you can paste these as they are. On the WhatsApp Business API, messages you start (offers, reminders, updates) must be sent as templates approved by Meta. Placeholders like {{name}} become template variables.

42 messages

Welcome a new customer

Welcome

Hi {{name}}, welcome to {{business}}! 👋 Thanks for reaching out. Reply here any time with questions about our products, orders or delivery. We usually reply within a few hours.

Welcome with a first-order code

Welcome

Hi {{name}}, thanks for joining {{business}}. Here is *{{discount}} off* your first order. Use code *{{code}}* at checkout. Shop now: {{link}}

Confirm WhatsApp updates

Welcome

Hi {{name}}, you will now get order updates and offers from {{business}} on WhatsApp. Reply *STOP* any time if you no longer want these messages.

Welcome with a quick menu

Welcome

Hi {{name}}, welcome to {{business}}! How can we help? 1. Browse products 2. Track my order 3. Talk to our team Just reply with a number.

Order confirmed

Order updates

Hi {{name}}, thanks for your order! ✅ Order: *{{order_id}}* Total: *{{amount}}* We will let you know as soon as it ships. – {{business}}

Order shipped

Order updates

Good news, {{name}}! Your order *{{order_id}}* has shipped. 🚚 Track it here: {{tracking_link}} Expected delivery: {{delivery_date}}

Out for delivery

Order updates

Hi {{name}}, your order *{{order_id}}* is out for delivery today. Please keep your phone close so our delivery partner can reach you.

Order delivered

Order updates

Hi {{name}}, your order *{{order_id}}* has been delivered. 📦 We hope you like it. If anything is wrong, just reply here and we will help. – {{business}}

Delivery delayed

Order updates

Hi {{name}}, sorry, your order *{{order_id}}* is running late. New expected date: *{{delivery_date}}* Thanks for your patience. Reply here if you have any questions.

Confirm a COD order

COD confirmation

Hi {{name}}, you placed a Cash on Delivery order with {{business}}. Order: *{{order_id}}* Amount to pay: *{{amount}}* Reply *YES* to confirm or *NO* to cancel.

COD confirmation reminder

COD confirmation

Hi {{name}}, we are still waiting for your confirmation for order *{{order_id}}* (Cash on Delivery, {{amount}}). Reply *YES* so we can ship it today.

Switch COD to prepaid

COD confirmation

Hi {{name}}, pay online for order *{{order_id}}* and get *{{discount}} off*. Pay here: {{payment_link}} Prepaid orders ship first.

COD order confirmed

COD confirmation

Thanks {{name}}! Your order *{{order_id}}* is confirmed. ✅ Please keep *{{amount}}* ready at delivery.

Cart reminder

Abandoned cart

Hi {{name}}, you left something in your cart at {{business}}. 🛒 Your items are saved here: {{cart_link}}

Cart reminder with help

Abandoned cart

Hi {{name}}, did something stop you from checking out? If you have a question about size, delivery or payment, just reply here. Your cart: {{cart_link}}

Cart reminder with a discount

Abandoned cart

Hi {{name}}, your cart is still waiting. Use code *{{code}}* for *{{discount}} off* if you check out in the next 24 hours. {{cart_link}}

Low stock reminder

Abandoned cart

Hi {{name}}, the items in your cart are selling fast and we cannot hold them for long. Finish your order here: {{cart_link}}

Ask for a product review

Review request

Hi {{name}}, how are you liking your order from {{business}}? We would love a quick review. It takes less than a minute: {{review_link}}

Ask for a Google review

Review request

Hi {{name}}, thank you for visiting {{business}}! If you had a good experience, could you leave us a Google review? It really helps us. ⭐ {{review_link}}

Quick rating

Review request

Hi {{name}}, how would you rate your experience with {{business}}? Reply with a number from 1 (poor) to 5 (great).

Payment due soon

Payment reminder

Hi {{name}}, a friendly reminder that *{{amount}}* is due on *{{due_date}}* for invoice {{invoice_id}}. Pay here: {{payment_link}}

Payment overdue

Payment reminder

Hi {{name}}, our records show *{{amount}}* for invoice {{invoice_id}} is now overdue. Please pay here: {{payment_link}} If you have already paid, please ignore this message.

Payment received

Payment reminder

Hi {{name}}, we have received your payment of *{{amount}}*. Thank you! 🙏 Receipt: {{receipt_link}} – {{business}}

Plan renewal reminder

Payment reminder

Hi {{name}}, your {{plan}} plan with {{business}} renews on *{{due_date}}*. To keep using it without a break, renew here: {{payment_link}}

Appointment booked

Appointment reminder

Hi {{name}}, your appointment at {{business}} is booked. ✅ 📅 {{date}} 🕒 {{time}} 📍 {{address}} Reply here if you need to change it.

Reminder one day before

Appointment reminder

Hi {{name}}, a reminder that your appointment at {{business}} is *tomorrow at {{time}}*. Reply *1* to confirm or *2* to reschedule.

Reminder one hour before

Appointment reminder

Hi {{name}}, see you in an hour at {{business}} ({{time}}). Location: {{map_link}}

Missed appointment

Appointment reminder

Hi {{name}}, we missed you at your appointment today. Would you like to book a new time? Pick one here: {{booking_link}}

Follow up on an enquiry

Follow-up

Hi {{name}}, you asked us about {{product}} a few days ago. Do you have any other questions? Happy to help you choose.

Follow up on a quote

Follow-up

Hi {{name}}, just checking if you had a chance to look at the quote we sent for {{product}}. Let me know if you want any changes. – {{agent_name}}, {{business}}

Time to reorder

Follow-up

Hi {{name}}, it has been a while since you bought {{product}}. Running low? Reorder in one tap: {{link}}

We miss you

Follow-up

Hi {{name}}, it has been a while! Here is *{{discount}} off* your next order at {{business}}. Code: *{{code}}* Shop: {{link}}

Diwali offer

Festive offers

Happy Diwali, {{name}}! 🪔 Light up the season with *{{discount}} off* everything at {{business}}. Use code *{{code}}*. Offer ends {{end_date}}. {{link}}

Holi offer

Festive offers

Happy Holi, {{name}}! 🎨 Add some colour to your day with *{{discount}} off* at {{business}}. Code *{{code}}*, till {{end_date}}. {{link}}

Eid offer

Festive offers

Eid Mubarak, {{name}}! 🌙 Celebrate with *{{discount}} off* your order at {{business}}. Use code *{{code}}* before {{end_date}}. {{link}}

Christmas offer

Festive offers

Merry Christmas, {{name}}! 🎄 Our Christmas sale is live: *{{discount}} off* with code *{{code}}*. Order by {{end_date}} for delivery before Christmas. {{link}}

New Year offer

Festive offers

Happy New Year, {{name}}! 🎉 Start the year with *{{discount}} off* at {{business}}. Code *{{code}}*, valid till {{end_date}}. {{link}}

Independence Day offer

Festive offers

Happy Independence Day, {{name}}! 🇮🇳 Enjoy *{{discount}} off* at {{business}} this 15th August. Use code *{{code}}*. {{link}}

Thank you for your purchase

Thank you

Thank you for shopping with {{business}}, {{name}}! 🙏 We hope you love your order. Reply here any time if you need help.

Thanks for your first order

Thank you

Hi {{name}}, thank you for your first order with {{business}}! As a thank you, here is *{{discount}} off* your next order. Code: *{{code}}*

Thanks for your review

Thank you

Hi {{name}}, thank you for taking the time to review {{business}}. It means a lot to our small team. 💚

Thanks for the referral

Thank you

Hi {{name}}, thank you for telling {{friend_name}} about {{business}}! Here is *{{discount}} off* your next order as a thank you. Code: *{{code}}*

FAQs

WhatsApp

Send these messages automatically

Wylto turns these into approved WhatsApp templates and sends them to customer segments, or automatically on Shopify order events.

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Higher open rates than email

72h

Free messaging window

2.7B

WhatsApp users globally