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Bookings on WhatsApp

Customers chatting on WhatsApp can book without leaving the conversation. They tap a button, the booking page opens in WhatsApp, and the chat carries on once they book.

Links sent this way are made for that contact: the page only asks for what we don’t already have. A contact we know by name and phone is only asked for the rest, such as their email.

From a chatbot flow: Offer a Booking

Section titled “From a chatbot flow: Offer a Booking”
  1. In Bot Builder, open a flow and click Add New Block → Offer a Booking.
  2. Pick the Booking page, write the Message and set the Button label (WhatsApp allows 20 characters). {{name}} and {{duration}} in the message are replaced with the page’s name and length.
  3. Connect the block’s On booked output to the step that should run after they book: a thank-you message, Update Contact to set a status or tag, and so on.
  4. Save the flow.

The block’s normal output runs straight after the link is sent, as with any block. On booked runs later, when the booking is made.

Section titled “From an AI agent: Send Booking Link”
  1. Open AI Agents, choose the agent, go to Actions → Add Action → Send Booking Link.
  2. Describe when to use it, for example: “When the customer wants a demo or a call with the team.”
  3. Pick the Booking page, the Message, the Button label and the Message after booking.
  4. Save.

When the agent decides the customer is ready, it sends one message with the booking button. After they book, Wylto sends your Message after booking in the same chat.